Call Handling

Call Handler training will enable you and your company to effectively handle calls from people with communication difficulties.  This course can be tailored for your particular business either local authority, police, citizen advice bureau or the private sector.


OUTCOMES

How to identify different types of learning disabilities and identify the individual needs of a caller

Identification, listening and responding techniques for challenging callers who may have specific communication difficulties

Use different strategies and responses to manage challenging calls

 For more information about our other training courses or to discuss this training course in more detail, please contact lesley@voiceuk.org.uk