Helpline
VOICE UK operates a telephone Helpline:
- Monday 9 am to 5 pm
- Tuesday 9 am to 5 pm
- Wednesday 9 am to 5 pm
- Thursday 9 am to 5 pm
- Friday 9 am to 5 pm
The new Helpline number is 080 880 2 8686. This number will not show up on your telephone bill and is free from mobiles and most landline numbers.
VOICE UK Helpline Charter
What to expect if you contact our helpline
The key aims of our helpline service are:
To treat you with courtesy and respect
To treat you as an individual
To be non judgmental, easy to talk to and helpful
To listen to what you say and take this seriously
To keep what you say to us confidential, unless there is a serious risk of harm to someone. This may require a breach of confidentiality to ensure the caller’s or another person’s safety or protection
To reply to telephone messages left on voice mail/answer phone within two working days from the date the message is received
To reply to letters, emails, text messages and Windows Live MSN Messenger within two working days from the date of receipt. (The time required for a fuller response, where necessary, will be negotiated and agreed with the caller on an individual basis)
To give clear information and advice
To clearly explain what we are going to do
To tell you about other relevant organisations or services that may be of assistance if we are unable to help you
Equal Access to Justice Project
Our Equal Access to Justice project is about getting equal access to justice for people with learning disabilities. Our Equal Access to Justice Project Workers:
- Work with advocacy and self help groups
- Provide training to people who work in the criminal justice system
- Produce accessible guides
- Work with groups and organisations to protect people from abuse.
Call our Equal Access to Justice Project Workers if you would like them to speak to your group on 01332 291042 or email voice@voiceuk.org.uk
Training
VOICE UK has a team of trainers from professional backgrounds with the experience to ensure the course programme you choose is directly relevant to your needs.
Training Courses
Information on the following courses is available by following the links
Equal Access to Justice
Achieving Best Evidence
Disability Hate Crime Awareness
Training Resources
To get an overview of our training services click here
Or to discuss any training requirements, please contact VOICE UK on 01332 291042 or email voice@voiceuk.org.uk